100 Questions and answers

From 0 to 9USD - based on selling price

The new owner pays for the transfer of ownership of the bicycle card. In the same way as if a buyer pays for registration fees for a used car.

Yes, the bike card will be deleted from the customer's account, but the bike card will remain in our database if the customer wishes to "revive" the bike card at a later time. Only the owner can revive the bike card.

No, it is not possible to have 2 bike cards with the same frame number in BikeFolder.

Yes. There is a 12 year age limit to create an account on BikeFolder.

Yes, when a bike is added to BikeFolder or a bike card changes ownership, the bike gets FREE registration in FG approved registry. To have a valid registration, the bike owner must activate the bike - this is done directly on the bike card.  

Yes. BikeFolder has its own approved register.

The regular price of a BikeFolder account is 59 euro. Dealers who partner with us can give this away for free to their customers.

No, Bikefolder is not a subscription, 59 euro is a one-time fee to set up the account. It is possible for customers to subscribe to extra services on the platform.

Yes, both the customer part and the store part will be in English language.

Yes, it is easy to make the entire bike listing available on their Facebook page or a Facebook marketplace page.

If the bike is repaired by a workshop that uses BikeFolder, the service history will automatically be stored on the bike card. The customer can also add service history manually by uploading a receipt for the service or a receipt of bike parts purchased for servicing done by the customer themselves.

The customer must give their consent on their user panel for their name to be included in the historical overview. If the customer does not give consent, the name will be anonymized in the ownership history.

Yes, some information can be changed by the customer, but some of the information retrieved from the manufacturer and dealer is locked.

A bike card can have 2 levels: FREEMIUM - FREE PREMIUM - 25 NOK/month In the customer account, the customer finds an overview of what is included in FREEMIUM and PREMIUM.

• FREEMIUM – GRATIS
• PREMIUM – 25kr/mnd

På kundekontoen finner kunden en oversikt over hva som er inkludert i FREEMIUM og PREMIUM

No, but it is easy for the customer to obtain offers through the bike card. Just one click.

Yes, for example if someone in the family wants to have all of the family's bikes in their account, the bikes can be named such as:

• Nick´s Bike
• Lisa´s Bike
• Speedmachine

No, we have partners that can provide customers with a non-binding offer.

The receipt for the purchase of the bike acts as a warranty certificate. The receipt can be an image file or a PDF. The customer can easily use their phone to take a picture of the receipt - or the store can include it in the sales process.

If the user registers the bike stolen, it is not possible to sell the bike or change the owner of the bike card. All workshops that use BikeFolder will also receive a message if the bike is delivered.

Yes- as an approved register, both Police and insurance companies have access to some of the data stored on the bicycle card.

BikeFolder is an approved global bicycle registry.

Yes!

Service intervals are chosen based on the manufacturer's recommendations. The dealer can override this if it does not match the customer's usage pattern.

We get bike data from the manufacturers. In total, we have 43 data points that the manufacturer provides us. But there is varying data quality that we receive from the manufacturers. However, we are experiencing an increasing enthusiasm and so the quality is getting better every day.

Absolutely. It is very easy to book a service on the bike's associated workshop.

Yes. Normally there are a number of manuals available from the manufacturer. For example, if a customer purchases a new wheel set, they can upload their own PDF for this product. The PDF will follow the bike card further to any other owners if the bike is sold.

The customer clicks “Book service”

Clicks directly on the image of the bike and writes what is wrong with the different points 

The customer also adds a free text

Then selects a date that is available at the workshop

Clicks “Book”
The customer then has the option to add more of the bikes that are on their account

Every time a service job changes status, an SMS is generated to the customer

• Booking received
• Bike received at workshop
• In progress
• Finished
• Waiting for parts

Yes, if a cycling club has multiple loaner bikes, BikeFolder is a great tool. This way the cycle club can have full control over all their bikes, both who is borrowing them and services that are being performed.

Yes, absolutely! Cycling teams of different sizes can have their bikes registered in BikeFolder and document services, maintenance, etc.

Yes, after a bike card is created the factory image is the main image of the bike. But bike owners can upload their own pictures of the bike.

If a customer “rates” their bike on the bike card, they can provide feedback on different components of the bike as well as an overall rating. This feedback is anonymized and made available to the manufacturer. This is used by the manufacturer to further develop the model for upcoming productions.

Yes- the customer can use our chat feature at the bottom right of the platform. Support is open from 10:00 to 16:00 Mon-Fri.

Yes, the customer can call BikeFolder. The phone hours are 10:00 to 16:00 Mon-Fri.

Customers can enter all types of bicycles. Customers can enter as many bicycles as they want. 

Electric scooters are not welcome in BikeFolder…

No, customers cannot register bikes without a frame number. All bike registrations must have a frame number as unique identification. If a customer has a bike without a frame number, they can order stickers with the frame number from our portal. These cost €9

Yes, if a customer has for example built a bike from a frame kit, they can create an empty bike card. The customer then adds all the details themselves. This can be changed as the bike changes specifications and accessories.

Yes, the customer can override the service intervals that the store has recommended. The customer can also stop the service reminder.

The Bikefolder stores all necessary bike documents, services and stores important data. If the bike is stolen, the owner can share this information with the insurance company and document its true value

When selling a bike on the used market, the seller will be able to prove all services, upgrades and show all documents securely stored on the Bikefolder. Potential buyers will normally value this and their willingness to pay increases.

The customer will receive a SMS 24 hours after the first SMS - if the customer does not click on this either, the bike will enter the next service interval.

The bike manufacturer will never have access to:

• Customer names
• Phone numbers
• Email addresses

However, BikeFolder allows the bike manufacturer to easily manage recalls of bikes and bike components. If a bike manufacturer carries out a recall, owners of that bike will receive an SMS from BikeFolder informing them that there is a recall on their bike. The SMS will contain a link to a PDF with complete recall information. 

If a bike manufacturer carries out a recall, the manufacturer will NOT have access to customer data.

This is a module that the bike shop can activate and open up for them to pick up bikes from a customer's home, repair the bikes at the workshop, then deliver the bikes back to the customer.

No. BikeFolder is a website optimized for mobile phones.

It is very possible that there will be an APP...

Yes, if the buyer does not have a BikeFolder account, the seller can give the new buyer a free access through the “Invite a Friend” functionality.

A customer can invite one or more friends to BikeFolder for free.

Ownership transfer is super simple – it only takes 5-10 seconds.

Yes. After a bike card has changed ownership, a sales contract for the bike is generated. This is stored on the accounts of both the buyer and seller. This is important both in case of theft and to avoid theft.

No 

No. The transfer of the sale amount for bicycle sales in the used market is NOT handled in BikeFolder.

Yes, the customer can decide on their account who and what information they want to receive through the platform.

Yes, there is no problem selling bikes across borders.

The customer can create their own account on BikeFolder.com or go to a dealer to open an account.

A customer uses OTP (One Time Password) through SMS. A secure login that is seamless and easy.

The platform is made for everyone who owns a bike - regardless of level.

If a customer wishes to purchase additional services for a bicycle, this is paid for with a payment card. A change of ownership is the same.

A change of ownership is paid for with a payment card