Feature list

ACCOUNT SETTINGS

 

• Add shop owner info

• • All info of shop owner/shop keeper can be added with all contact info

• Add shop info

• • Info about the shop can be added

• • • Address

• • • Email

• • • Photos from shop

• • • Logo

• • • phone

• • • Free text about shop

• Set opening hours

• • Set the openig hours by day of week

• Add employees

• • Employees can be added. They will get own login. Employees can also be listed in shop info page.

• • All emplyoees can repair bikes and be attcached as mechanic

• Set which brands that is accepted for service

• • Shop can choose which brands are accepted by repair bookings. Some shops will allow all brand. Some shops will accept all brad EXEPT some brands. Some brand will maybe only accept the brand they are selling

• Set which categories the shop accept to repair

• • Shop can set limits to which categories they repair. Some shops might not repair youth or unicycles. Some shops may not accept cargo bikes bikecause theu workshop is too small

• Set shops certificates

• • Shops can inform which certificates they have. More than 20 certificates are available, like: Shimano servcie Centers, Yamaha servcie centers, Hope service centers +++

• Add individual T&C for each shop

• • When customers are booking repair online –  the shop can provide their customized T&C. This can include everything from hourly service rate, ++++

• Set normal daily workshop capacity

• • Shop can set the max amoubnt of bike being serviced each day. this number is reflected in the booking calendar.

• Set abnormal daily capacity at workshop

• • When there is abnormal capacity on specific dates, user can set abnormal daily capacity for separate dates

• Set which days the workshop is staffed

• • Chose which days the workshop is staffed. Unstaffed days will not be possible to book service repairs

• Create service packs

• • Each shop can create their own servcie packs, each pack can have muktiple freatures and user can set their own price. User can create multiple servcie packs. User can also edit packs at convenience. In addition to service packs an «Custom» package will be visable for user booking services.

• Activate/DeActivate workshop module

• • Shop can choose to activate or deactivate the workshop module.

• • • (A webshop will most likely deactivate the workshop)

• Multilanguage

• • Shop staff/admin panel is currently in English, Norwegian, German, Spanish and French language. more being added every month

 

 

 

SELLING BIKES

• Create new bike card manually

• • Shop create a new bike card by adding frame number and choosing model. Normally it takes 30-60 sek to create a bike card

• • Shop can use qr-code/Barcode scanner to scan framenumber on box

• Attach a shop bike to customer

• • When selling bike, shop will attach the bike card to the customer using the customer phone number. Attaching a bike card to customer is less than 20 sec

• Attach a Un-attached bike to shop

• • A shop can claim any bike card that is un-attached and not connected to any shop

• Create new model

• • When creating a new bike card and the model can not be found in our database, the shop itself can create a new modelcard. After model card is created, the new bike card can be created

• Create new customer

• • The shop can create a new customer. The customer will be attached to that shop

• Book service manually

• • The shop can add a repair bookng directly from the dashboard or inside the repair window.

• •  

• Receive booked bikes by QR code scanning

• • If bike exist within BikeFolder and have a BF tag – the staff can scan the QR-code on the bike. BAsed on the repair status of the bike, the following scenarious will happen:

• • • NO STATUS/DELIVERD TO CUSTOMER: A new booking related to that bike will start

• • • BOOKED: Customer has booked online. The booking status will go from BOOKED to DELIVERED TO SHOP

• • • FINISHED: The bike is finished and customer picking up. When scanning the status will automatically go to DELIVERED TO CUSTOMER

• • • For all statuses customer will recieve a SMS

• Dashboard

• • Dashboard has short cuts and buttons for often used functionality

• List of shop bikes

• • All bikes that has a bike card, but not attached to a customer, i.e bikes that is ready to be sold is listed in SHOP BIKES. Once a bike is sold, the bike will be moved to CUSTOMER BIKES

• List of customer bikes

• • A list of all bikes that has an owner and connected to the shop are listed in this list

• Sell bike by QR code scanning

• • When selling a bike, the staff can scan the BF tag. The bike card is automatically opened and staff add phone number of new owner. Customer get SMS

• Sell bike manually

• • When selling a bike staff can find the bike in the SHOP BIKES list and open the bike card. On bike card staff can add customers phone and save. Customer get SMS

 

 

REPAIRING BIKES

• Repair dashboard

• • Complete overview of workshop task and analysis

• • • Graphic and number on qnt bikes at status RECEIVED AT SHOP

• • • Graphic and number on qnt bikes at status WAITING FOR PARTS

• • • Graphic and number on qnt bikes at status FINISHED TODAY

• • • Graphic and number: Repaired this week vs Last week

• • • Graphic and number: Repaired this month vs Last month

• • • Graphic and number: Total repairs this year

• • List of all bikes in all statuses

• •  

• Online booking link for each shop

• • Each shop has its unique booking link. This link can be used by customers/users that want to book a service appointment with the shop. Flow works same if user have account or not

• • Link can be shared on social media, shop´s webpage or other digital platforms to gain more service bookings

• Segment on bike status

• • Mechanic can segment in list to see all bikes for each status

• SMS sent by status

• • When a service order change status the customer recieve a SMS. Sender ID is name of shop

• Enlarge thumbnail photos

• • Mechanic can enlarge thumnail photos to easily double check bike in list of repairs

• Print workorder

• • When bike repair is finsihed – mechanic can print a work order, the document includes the follwoing:

• • • Complete info about shop

• • • Complete customer information

• • • Order date

• • • Date finihed

• • • NAme of mechanic (If mechanic has chosen)

• • • Bicycle brand

• • • Bicycle model

• • • Frame number

• • • Type of service

• • • Parts used

• • • Tax

• • • Discount

• • • Customers initial comments

• • • Mechanic comment to customer

• • When repair order change status to DELIVERED TO CUSTOMER the compltee document will be available on the customers bike card

• See comment from owner

• • Mechanic can see the comment that customer added when creatinhg the repoair order

• Chat directly with owner

• • Mechanic can chat directly with customer using chat functionality.

• • When sending a chat, a SMS is sent to the customer with an encrypted link. The link is directed to customers account.

• • All chats are saved for shop and customer

• • Mechanic can send photo and video of problem with the bike

• • Customer can NOT initiate a chat

• • The chat is available on list of repair orders, on repair order window and on customer card

• •  

• Choose mechanic

• • When repairing a bike the mechanic can choos in drop down to inform name of mechanic conducted the repair

• Add mechanic note

• • Mechanic can add a note to the owner of the bike. The note will be available on the bike card and the printed document

• Add products

• • Mechanic can add al products used for the repair order

• Discount products

• • Mechanic can choose to grant discount on every product line

• Change status

• • Mechanic can change stats of the repair order.

• • • Delivered to shop

• • • Waiting for parts

• • • Finished

• • • Delivered to customer

• Workshop calendar

• • Mechanic can using the booking calender  see qnt of bookings for the coming days. Calendar will be available for 1 year ahead

•  

 

ADMINISTRATION / CRM

• Shop score

• • Shop will be able to follow progress and meassure porgression of shop. Shopscore is calculated on monthly basis.

• • Shop get shop points for the following tasks

• • • When a shop create a new bike card

• • • When a customer related to the shop is activating their bike  in free BikeFolders´s FG registry

• Add BikeFit PDF to customer account

• • If shop provides Bike Fit the PDF generated can be attached to the customer card. Customer will allways have this document available on their account

• • If customer buy new bike, the shop can set up the new bike using the correct meassurements

• Customer map

• • All customers related to shop can be seen on a map.

• • User can click each customer to see all bikes customer owns and related to shop

• • The bike card can be opened directly to see full bicycle information

• Send SMS

• • Shop admin can using segmentation tool send specific messages/Marketing material to thier customers.

• • Segmentation tool included:

• • • Brand

• • • model

• • • Model year

• • • Price of bike (Range)

• • • Category

• • Only customers that have logged in and accepted T&C will recieve message

• •  

• Send Emails

• • Shop admin can using segmentation tool send specific messages/Marketing material to thier customers.

• • Segmentation tool included:

• • Brand

• • model

• • Model year

• • Price of bike (Range)

• • Category

• • Only customers that have logged in and accepted T&C will recieve message

• •  

• See customer card

• • Shop can access customer card. The card includes following information:

• • • Complete customer info

• • • Profile photo

• • • Chat directly with customer

• • • Bikefits

• • • All owned bikes

• See Bikecards

• • Shop can access all bike cards that is related to the shop.

• • Shop can edit

• • • Frame number

• • • BF number

• • • Category

• • • Frame isze

• • • Key nuumber lock

• • • Battery number

• • • Color

• • • Wheel size

• • • Shifting system

• • • Motor Type

• • • Gears

• • • Retail price

• Analytics

• • Shop can see analytics

• • • Shopscore by month

• • • QNT SMS sent by month

• • • More data coming

•  

 

Coming features

• Bike hotel

• • Shop can store customers bike in of season

• • • Customer choose which service will be conducted during winter

• • • Customer can choose when to pick up bike

• • • Customer can order online

• • • Shop can set monthly cost themselves

• • • Shop can activate / Deactiveta Bike Hotel module

• Bike rental

• • Shop can have a list of bikes that is rental bikes

• • Booking calendar

• •  

• Pick up and delivery

• • Shop can offer to pick up bikes at home of customer
  • Cost is set by shop
  • Cost can be pr bike or pr house/address
  • Shop can choose which day/s they offer pickup/delivery
  • Customer can add info on how to pick up and how to deliver

  • Shop can activate or deacteivate feature

• Shop rides

• • Shop can organize shop rides either on regular basis or individual rides
  • Customers can be invited based in which bike they own

  • Shop can activate or de-active the module

Summarized: Increased revenue, profit and customer loyalty.