100 Questions and answers

Yes, customers can add their bike themselves, but we recommend that the store does it. This provides better data quality, and communication with the customer will be more efficient afterwards. Some customers may have difficulty finding the frame number on the bike for example.

Just as many as they like 🙂 

Yes, BUT it is the mechanic who must initiate the conversation. We do not want customers to freely contact mechanics and bike shops with unnecessary communication.

ANSWER. A customer may have the children's bikes registered at a workshop, while the triathlon bike he may have registered at a

No – BikeFolder is not a marketplace. BikeFolder makes it easy to post complete bike data/bike maps directly on, for example Facebook Markets.

BikeFolder is a bicycle specific digital tool to supercharge your bicycle business!
The system will not replace your current POS system.

By keeping your customers in a secure and organized system, you can more easily demonstrate the value of the shop. Customer loyalty increases and the bond between customer and shop becomes stronger. An increased value of the shop can be useful when selling the shop, obtaining new financing or dealing with insurance questions.

This will vary from store to store, but through BikeFolder one will create a stronger bond between store and customer. With regular reminders for periodic services, one bike will make up €50-100 per year in extra service income. Additional sales of goods when the customer visits the store will also come into play.

5

• SMALL
• MEDIUM
• LARGE
• XLARGE
• XXLARGE

Yes, the store chooses what each package should contain itself.

Yes, the store chooses the price of the different service packages themselves.

The platform is set up to connect to bikes that have an inbuilt kilometer counter.

We get bike data directly from the manufacturer or its added manualy by our team.

Less than 10 seconds.

• A new bike is delivered to the store
• Enter the frame number (or use a barcode reader)
• Select the manufacturer and model
• Click on the image and select the model
• Enter frame size and any key numbers 
• Click save

The store name appears as the sender of the SMS.

Depending on level: 49øre

Absolutely – this makes handling bookings super easy.

Absolutely – existing and new customers can book through their Facebook profile, Instagram profile, SNAP profile etc

1 000 000 000 000

As of December 2022, we have approximately 130,000 bike models...and new ones are added every day.

The bike rental module will be ready by 2023.

The Bicycle Hotel module will be available by 2023.

10 seconds

10-30 seconds.

Customers receive an SMS that the new bike is registered in his BikeFolder account.

Yes

Yes. This helps to determine how many “slots” are available each day.

Yes – if a shop does not wish to repair children's bikes or cargo bikes – the system will inform the customer that this shop does not repair this type of bike.

Yes. The store can exclude a type of bike manufacturer or choose specific which bike brands they accept.

Yes. In the CRM tool, the store can communicate with its customers via SMS. The customer must have accepted to receive these messages in their control panel.

Yes. Through the CRM tool, the store can communicate with its customers via email. The customer must have accepted to receive these messages in their control panel.

Yes

400-800grams.

Every year, the cycling industry uses approximately 74 million kg of paper - with BikeFolder, the industry can start transitioning to digital handbooks and manuals.

Absolutely – as many as you wish.

Yes, absolutely.

Yes. The store can contact BikeFolder directly during business hours 10-16 on weekdays.

Yes, there are several certifications that can be entered. On BikeFolder customers can then search for example which shops perform FOX damper service, Formula brake service or Yamaha motor service.

Yes, absolutely. It is very smart to give all bikes that come in a digital bike card - regardless of whether the bike was purchased in your shop. This will tie the customer more closely to your shop.

The store will only have access to the bikes associated with the store.

The bike shop can activate a Pick Up and Delivery module. Customers can then book pick up and delivery at the same time as they book services. A great feature for a family who wants to have service on all of their bikes.

Yes. The store chooses which days this is available on. Initially, one can try out 1-2 days per week. The store also chooses which times it is possible to book this for the customer.

Absolutely – if there is a lot of traffic at the workshop, this module can be deactivated.

The store chooses the radius based on the store address of how far they want to offer Pick up and delivery

The store is the sender of the SMS messages.

BikeFolder collects GDPR from the customer the first time the customer logs in.

Yes – we have had close dialogue with the Data Protection Authority throughout the development process.

If a mechanic sends a message to a customer who has their bike in the workshop, the customer will receive an SMS with an encrypted link. The link goes directly to the customer's chat window where one can respond to the message.

The store has limited access to change a customer's bike card. The store has full access to add services, extra equipment, warranty certificates, etc.

If there is no existing model data for the bike you wish to create, you can create a new model in the system
- Search for the model you want to add
- If the model does not appear, click “Add Model Data” at the bottom of the results page
– Enter relevant data for the model. Remember to include an image

NeastNext time you wish to create a bike card on this model, the model information will be available just like manufacturer's model data.

The model information will be available to all users of the system.

Yes. If you add a model to the system, model information will be available to other stores. Remember that other stores/workshops DO NOT have access to customers or bikes that the store creates - only model data. Remember that other stores/workshops do NOT get access to customers, or bikes that the store creates - only model data

Yes. There are continuously developed tools to do analyses of usage that are useful for further developing store operations.

Employees can log in with email or SMS. Each time a one-time code is generated which is used for the actual login.

Yes – absolutely.

FREEMIUM - Always free - 80% functionality

PREMIUM - SEK 15 per repair - 100% functionality

Absolutely. If you don't wish to use the service, you can close at any time.

Yes

It will vary, but typically a bike will generate €50-120 in annual extra income for the store. 

If the store has a customer base of, for example, 5000 customers, this could potentially generate an annual extra workshop turnover of €100-300 000.

BikeFolder offers both a FREEMIUM plan and a PREMIUM plan. Bikes older than 10 years can be registered for free. For more pricing details, visit our pricing page.

FREEMIUM: Always free
PREMIUM: $0.1 pr bike pr mnt

Special discount for volume >100 000 bicycles

On your dashboard, you can upload all bike manuals and relevant documents. Soon, all SHIMANO and SRAM manuals will be automatically added using AI technology linked to each component on the bike.

Yes, the system works for both D2C (Direct to Consumer) and B2B2C (Business to Business to Consumer) distribution models.

We create accounts for you: One for you as the manufacturer and one account for the store.

With BikeFolder, you get access to detailed information on live inventory status at stores using the system. Salespeople can easily see which models and sizes are missing and contact stores to inform them of available products.

Absolutely! Although it is advantageous for dealers to use the system to ensure high data quality, bikes equipped with a QR code can be scanned by the customer. The customer can create an account and activate the bike card, making all data available to the bike brand.

The bicycle owner receives an SMS reminder when their bike service is due. If the customer does not service the bike at their preferred shop, a non-partner shop, or by themselves, there will be no record of the service. Each bike card allows the brand to see how many SMS service reminders have been sent and whether the customer has performed the service. This information helps improve communication with the customer regarding warranty cases, benefiting both the dealer and the brand.

CURRENT owners are the current owners of the bikes, while PAST owners are previous owners. When a bike is sold on the second-hand market, the new owner can access all relevant information via the bike card, increasing the bike's value.

Yes, most features and sender details can be customized to represent the store the bike is associated with.

With detailed bike data, the marketing department can segment recipients based on model, year, price, category, wheel size, and more. This enables targeted marketing communication.

Yes, using the segmentation tool, you can send market surveys directly to your customers.

Yes, end customers can choose to stop receiving messages from specific stores or brands.

Messages are divided into different importance levels: Recall (high importance): Delivered via SMS. Marketing: Sent via email or push notifications.

• Recall (high importance): Delivered via SMS.
• Marketing: Sent via email or push notifications.

No, to protect customer rights, bike manufacturers do not have access to names, addresses, phone numbers, or email addresses.

Yes, we can assist with onboarding customers. With customer data including bike data, we can create customer accounts with complete bike cards. Without bike data, customers must register their bikes themselves.

BikeFolder can help find bikes through workshops and customers who add more bikes to their BikeFolder account.

• Dealers/workshops using BikeFolder will create bike card for every repair
• Dealers selling bikes create bike cards for all bikes
• End users can register all bikes in their garage

For bike shops, it is highly advantageous to gather all the bikes in their vicinity to the shop. This will increase traffic and customer loyalty to the store. Every time a shop adds a bike with your brand, it becomes available on their dashboard.

No, sensitive data related to your brand will not be shared with other parties.

A model card contains general information about a bike model, such as specifications, category, year, and pictures. Model cards form the basis for the quality of data.

On your dashboard, you can easily create and edit model cards.

It is also possible to upload excel sheet with model data directly.

Shop bikes: Bikes claimed by a store and ready for sale.

Customer bikes: Bikes that are sold and have an owner.

Un-attached bikes: Bikes not linked to a store or owner. These can be created based on an Excel file from the manufacturer.

Contact us for assistance with implementation. Read more

There are several ways to implement QR codes on their bikes:

• Production: When the bikes are produced, a QR code can be placed under the clear coat or on top of the clear coat according to your preference.
• Bikes in stock: When bikes are shipped out of the warehouse, a brochure containing the corresponding QR codes can be provided to the dealer along with the packing slip. The dealer will attach the QR codes when the bike is assembled.

Yes, your customers receive free access to BikeFolder, which normally costs $59. They can add as many bikes as they want.

No, but it is advantageous for dealers to use the system.

Brand admin is only available in English.

Yes, you can contact both shop owners and shop staff via the system.

Yes, this tool allows visitors to your website or Facebook page to find their local dealer and book a workshop appointment directly.

Payment is made by credit card: VISA, MASTERCARD, or AMERICAN EXPRESS.

Yes, each SMS costs $0.10.

You can usually start using the system within 1-2 hours.

We use publicly available model data from your bike brand to get started. Over time, it is wise to have a person responsible for maintaining model data on the platform to ensure high-quality functionality.

No, only the manufacturer, dealers, and BikeFolder can create model cards.

Yes, staff can create model cards if the model is not in the database. The bike brand should periodically check the quality of model cards created by stores.

The FREEMIUM plan allows one user, while the PREMIUM plan allows up to 100 users.

Yes, several partners use their agents/assembly factories to maintain model data and create un-attached bike cards.

By making your products available on BikeFolder, customers can easily maintain their bikes throughout their lifecycle with service calls, service history, local workshop connections, and more.

BikeFolder covers the EU's requirements for battery tracking. Owners can be contacted based on serial numbers and bike models for battery replacement and recalls.

Get in touch and we'll set up a special account for you that's tailored to your business.

No, support is available for free. The quickest way is through our chat function.

We offer 24/7 support.

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